Returns & Exchange

Returns

Returns must be processed within 7 days of delivery. Please provide me with a detailed reason for return. I unfortunately cannot accept any items returned after 7 days. The return will only be processed once the product has been received by Hello it's Matilda. 

Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer. Returned items must be delivered unused, in original packaging, and in the condition they were received or you will not be eligible for a return.

Exchange

I'll gladly exchange any product for a different design of the same size and quantity item, within 7 days of delivery. Unfortunately, customers will be required to cover shipping costs for the return. 

Returned items must be delivered unused, in original packaging, and in the condition they were received or you will not be eligible for an exchange. Hello it's Matilda cannot be held responsible for items damaged or lost in return shipment.

Please allow 1 - 2 weeks for your exchange to be processed. Contact me here for exchange inquiries and I'll get back to you as soon as possible.